Housing options in a crisis

Homelessness can happen to anyone, here’s who to contact for help.

Homeless Hotline

The Homeless hotline is a Queensland Government phone referral service. When you call, you’ll receive information and contact details for:

  • temporary accommodation and shelters
  • meals and showers
  • counselling and mental health support.

Phone 1800 474 753

24 hours a day, 7 days a week

About the Homeless Hotline

Housing Service Centre

Our Housing Service Centres (HSC) can find you temporary accommodation and help you apply for long-term housing.

When you visit a HSC, our staff will assess your situation and find the best way forward.

This may include help with:

  • emergency accommodation
  • financial assistance
  • finding a place to rent
  • public or community housing
  • referrals to other services if you need it.

Contact your nearest Housing Service Centre.

Ask Izzy online directory

Ask Izzy is an online directory that lists support services for people in need.

It’s free and anonymous and can be accessed on your phone, even if you don’t have data.

Listings include:

  • emergency housing for singles, couples and families experiencing homelessness.
  • shelters for people experiencing domestic and family violence.
  • emergency housing for veterans and people with mental health needs.

Food, healthcare and daily needs help

Ask Izzy also provides listings for

  • food and meals
  • showers and clothing
  • doctors, dentists and health professionals.

Note: Ask Izzy lists both government and non-government services.

Related information

Domestic and family violence support

If you’re homeless or at risk of becoming homeless due to domestic and family violence, you can contact:

Your nearest Housing Service Centre can also help you with finding accommodation and financial assistance.

If you decide to leave due to domestic and family violence

Visit staying safe if you leave to find out about your options if you decide to leave your home and:

  • are renting
  • live in public housing
  • have a mortgage.